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Watch for Information Technology survey this
month
By Clay Eals
When something goes
wrong with your computer, does the Center's Information Technology
Department do a good job of helping you fix the problem?
That's the underlying question of a
written customer satisfaction survey that all 2,400 faculty and
staff will receive via interdepartmental mail this month from
a consultant the department has hired to develop its strategic
plan.
"Any organization, but particularly
IT, needs to have an idea of where it's going and how to get
there," says Judy Maus, director of projects and planning
for Information Technology.
"Asking our customers what we do
well and what we need to improve upon will provide a starting
point for developing goals and strategies for the future."
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All's fair for crafts
Stacie Kentop of Public Health
Sciences shops at the Hutch Crafters Fari August 1 in the Day
Campus courtyard. -- Photo by Donna Greene
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The survey with about 40 questions
that will take about 15 minutes to answer is only part of the
work of the consultant, Pacific Technologies, Inc.
Also this month, Pacific Technologies
will begin convening 15 focus groups, each of which will involve
10-15 faculty and staff from all Center divisions and will last
about an hour and a half. Participants will be chosen by a steering
committee consisting of the Center's senior staff, Maus says.
Participants in the focus groups will
come from Grants and Contracts, Accounts Payable, the Administrative
Managers Forum, Public Health Sciences Computing, Facilities
and Operations, Clinical Research, patient care, Human Resources,
the Network Administrators Group, Information Technology applications,
Information Technology infrastructure, Human Biology, Basic Sciences,
Shared Resources and a scientific Internet group.
After gathering and analyzing information
from the survey and focus groups, Pacific Technologies will work
with IT and the steering committee to prepare a strategic plan
a set of goals and projects intended to guide the Information
Technology Department, Maus says.
The survey "will provide
a starting point for developing goals and strategies.'
-- Judy Maus, director, IT
projects and planning
The strategic plan is on a fast track,
she says. The goal is for Pacific to complete its work by the
end of the calendar year so that the department is better prepared
to begin the Center's annual budget & planning process in
January.
For more information about the survey,
focus groups or strategic plan, call Maus at Ext. 5125, e-mail
her at jmaus@fhcrc.org,
or call Pacific Technologies at 425-881-3991.
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